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The management and staff sincerely hope that you and your relatives will find a happy, relaxed, and friendly atmosphere in Drummaul House, which offers sanctuary from anxiety and stress.
Summary of Our Statement of Purpose
We aim to provide the highest standard of nursing care, coupled with the highest quality of life for our patients in a flexible and safe homelike environment.
We focus on six basic values, which we consider underpin quality of life:
- Privacy – Freedom from intrusion or public attention
- Dignity – A respect for each person’s uniqueness and personal needs
- Independence – The ability to act and think without reference to others
- Choice – Providing opportunities to select from different options
- Rights – Maintaining all entitlements irrespective of age or circumstances
- Fulfilment – Realising personal aspirations in day to day life
Drummaul House is part of the Hutchinson Homes Limited group of nursing homes, the other homes in the group being; Glenkeen House (also in Randalstown), Massereene Manor, and Clonlee (in Antrim), with the registered persons for all four homes being Mrs Janet Montgomery and Mrs Naomi Carey.
The Nurse Manager in Drummaul House is Mrs. Maria Bothwell.
The Deputy Manager is Mrs. Julie-Ann Jamieson.
The patient or relative will be invited if possible to visit the Home prior to admission this being an opportunity to meet staff and choose their room if a choice is available.
Relatives / Residents Meetings
The Nurse Manager organises formal meetings on a quarterly basis with residents/relatives to discuss quality of services and facilities. Information on dates can be found on the relatives notice board within the home. Minutes of meetings will be displayed on the appropriate notice board.
To meet statutory safety requirements, any electrical equipment brought in for patients use must be “kite” / CE marked, and will be subject to a Portable Appliance safety test.
Gifts to Staff
It is our policy that individual employees cannot accept gifts from patients or relatives. Any gift or donation, to the home or staff, must first be agreed by the Nurse Manager.
Emotional and Spiritual Support
Individual needs are many and varied. We respect the expressed emotions and beliefs of our patients. Where necessary, support is offered in keeping with our caring environment, and there is no discrimination on any grounds. Bearing in mind religious and cultural factors, we make arrangements to support the spiritual needs of all.
Inspection of the Home
The home will be inspected four times per year by the home’s regulatory body, The Regulation and Quality Improvement Authority. Two inspections will be announced, and notices will be displayed in the home to inform relatives, and invite them to meet the inspector should they so wish. Formal written reports detailing the findings of the inspections will be available on display on the relatives notice board.
Patients can keep valuables or small amounts of money in the locked cupboard provided. We would however discourage on the grounds of security, expensive items and large amounts of cash to be retained in this way, as the home cannot be held responsible for loss. A safe is available centrally for the storage of jewellery, cash etc.
In an attempt to avoid clothes being misplaced or lost, we would ask that all garments brought in are clearly labelled, or given to staff for marking. We can order nametapes for you at a reasonable cost. We would also suggest that all clothing is robust in terms of being machine washable, and that dry clean items are unsuitable and liable to additional laundry costs.
You may receive personal mail addressed to the home, however, with your agreement, we may on occasions have to open mail in connection with medical appointments, results, etc.
A Hairdresser will visit the home on a weekly basis. Should you wish to have your hair styled, a request should be made to your Named Nurse.
A separate information sheet is available from the Nurse Manager detailing arrangements for fees, methods of payment, Health Trust contributions etc. The Nurse Manager will be happy to explain the process, and answer any questions on this matter.
Unfortunately we cannot allow pets to live in the home, however we have no problem with families arranging to bring pets to visit. Following a pre-admission assessment, the Nurse Manager will confirm in writing that the home is able to meet all the care needs of the patient. We encourage patients to bring with them personal items such as photographs, ornaments, small pieces of furniture.
Contract / Patient Agreement
For care managed patients, a contractual arrangement is in place between the home and the Health Trust responsible for the placement. For self funding patients this contractual relationship is between the home and the patient / patients representative. Details of the terms and conditions, and of the services and facilities provided are covered in a “Patients Agreement” to be signed by Patient and/or their representative, and the Nurse Manager (or deputy), on admission to the home. This covers areas such as; Reference and Payment of Fees, Medical and Personal Requirements, Patients Effects and Personal Mobility, Insurance, and Status of the Home.
Planning of Care
The members of the care team will consist of: Nurse Manager, Deputy Nurse Manager, Staff Nurses, Enrolled Nurses, and Care Assistants. The Nurse allocated to you is called your Named Nurse. They will soon become a familiar face and will answer any queries or anxieties you or your relatives may have. Each patient has their care carefully planned, (a process in which the patients views and considerations are an integral part), and the plan is reviewed as necessary to maintain the highest standard of care. With the patient’s agreement, their next of kin are welcome to attend these reviews. The Nurse Manager will have overall responsibility for your stay. She will be available to listen to you needs, and to ensure your stay is a happy one.
Day Care Facilities
Drummaul House is able to facilitate day care for people who require care and companionship or supervision during the day. The facility offers relief to family and care givers and may allow them the freedom to go to work, handle personal business or just relax while knowing their relative is well cared for and safe.
Access to Files
Patients may have, on request, full access to their personal record or any part of it. A patient may also authorise, in writing, a relative to have such access. Where a patient cannot request such access, or give written authorisation, the Home will take all reasonable steps to ensure that relatives are fully informed whilst protecting the rights of the patient to privacy and confidentiality.
All patients retain their citizen’s rights when they enter the home. We undertake to safeguard, and facilitate patients in exercising them.
We recruit in a professional manner, and we provide suitable training programmes for staff, thereby ensuring that they receive all the skills and knowledge they require to be effective carers.
There is a uniform policy to help distinguish different staff roles:
- Nurse Manager - White Top & Black Trousers
- Deputy Nurse Manager - Royal Blue Tunic Top & Navy Blue Trousers
- Staff Nurse - Deep Blue Tunic Top & Navy Blue Trousers
- Enrolled Nurse - Pale Blue Tunic Top & Navy Blue Trousers
- Care Assistants - Pale Green Tunic Top & Navy Blue Trousers
- Activity Therapist - White Tunic Top & Navy Blue Trousers
- Cook - Blue Top, Blue/White Chequered Trousers & Hat
- Catering Assistants - Blue Top & Trousers, Blue/White Chequered Hat
- H’keepers / Laundry - Lilac Tunic Top & Navy Blue Trousers
Medication and Health Care
All of the patients needs with regard to medication and/or health care are effectively managed. This will be facilitated by arranging the necessary appointments with your G.P., Social Worker, Community Psychiatric Nurse, Dentist, Podiatrist, Physiotherapist, Occupational Therapist, Optician, or Psychiatrist.
Fresh home cooking provides a nourishing and varied menu, with special diets catered for as necessary. The menu operates on a 3 week cycle, with a choice of 2 dishes at lunchtime and in the evening each day. If neither dish is suitable the cook will endeavour to find an acceptable alternative.
We have open visiting, but would ask that all visitors and relatives leave by 9.30pm thereby allowing time for the day to conclude peacefully. Visitors are also asked to take note of and co-operate with the content of the Visitors Policy displayed in the entrance hallway advising of; signing in/out, access restrictions, smoking policy, infection control, and fire / emergency evacuation measures.
Your recreational needs, hobbies, and any interest you may wish to pursue will be discussed with you. An Activity Therapist in the Home organises a varied range of activities and crafts for all. Outings will be arranged regularly whenever possible. A patients comfort fund exists, the principle role of which is to assist in the provision of comfort and social stimulus to patients and their families through activities and outings. In order to fund such activities, nursing home staff organise various fund raising events.
Comments, Suggestions, Compliments, & Complaints
If you are not happy with any aspect of the care, treatment or indeed service we provide for you, you should in the first instance raise the matter with the member of staff concerned, or their line manager, which may be the staff nurse in charge. This is to ensure your complaint will be dealt with as soon as possible. You may also ask any member of staff for a copy of the policy document for dealing with comments, suggestions, compliments and complaints. We welcome all forms of feedback.